At Fominte, we are committed to providing textiles of the highest quality and craftsmanship. Our policy below outlines the procedures for returns and claims related to quality issues for our B2B partners.

• The Importance of Samples We strongly encourage all clients to request samples before placing a bulk order. Samples allow you to verify the color, texture, weight, and overall quality of the fabric to ensure it meets your project requirements.
• General Policy As is standard in the B2B textile industry, all fabric orders are considered final sale once they are cut and shipped. We do not accept returns or exchanges for reasons of preference, change of mind, or surplus stock.
• Custom & OEM Orders Please note that all Custom and OEM/ODM orders are manufactured to your specific requirements and are strictly non-refundable and non-exchangeable, unless there is a functional manufacturing defect.
• Color & Production Variances Due to the nature of textile manufacturing, slight variations in color (dye lots), texture, or weight may occur between sample swatches and bulk production. These are inherent to the industry and considered acceptable standards, not defects.

In the unlikely event that you receive a product with a verifiable quality defect or a shipment error, please follow this procedure:

• Notification: Notify your sales representative via email within 7 calendar days of receipt. Late claims may not be accepted.
• Evidence: Your notification must include your order/PI number, a detailed description of the issue, and clear photographic/video evidence showing the defect.
• Resolution: Upon verification, we will provide a replacement or credit.
  Note: Fominte covers shipping for defective goods; customers correspond for non-defect returns.
• Shipping Costs:
  • Defective/Incorrect Goods: Fominte covers all shipping costs.
  • Authorized Returns: Customer is responsible for return shipping, duties, and taxes. Original shipping fees are non-refundable.

Questions? Contact your dedicated representative or visit our Contact Us page.